"15below have always met Ryanair’s expectations and more, they understand our business needs and with this knowledge they have developed the PASNGR system. This has enabled us to notify passengers of last minute flight disruptions (by e-mail/text or letter) with minimal disruption to our operation. Post flight customer surveys provide vital feedback on areas that require review and allow us to focus on our continued expansion as Europe’s No.1 Low Fares Airline. Nicholas Key, and the team, understand the importance of deadlines and never fail to impress us with the quality of the development work. Since the introduction of PASNGR we have reduced our call centre headcount by 30 full time agents allowing us to reduce costs and offer even lower fares to our 28 million passengers." Lesley Kane - Head of Ryanair Direct - Ryanair
"Monarch Scheduled introduced 15below's PASNGR application in early 2004, shortly after migrating their reservation systems to Navitaire's Open Skies solution. With Internet sales exceeding 75%, electronic management of flight schedule changes has improved customer services levels and reduced overhead costs. 15below implemented the system within 6 weeks and have proved to be an innovative and reliable business partner." Richard Mintern - IT Director - Monarch Airlines
"PASNGR has been extremely useful in managing our schedule changes, saving us valuable time, effort and resource. Working with 15below, I've also been very impressed with their flexibility and responsiveness, customising PASNGR to our specification and dealing with any support issues promptly and efficiently."Ingo Schölzel - Manager IT - Hapag-Lloyd Express