A leading low-fares airline, Ryanair, approached 15below to develop a passenger schedulechange notification system. 15below became involved in the project at the initial stages, helping Ryanair develop their requirements through meetings, workshops and a series of prototypes.

From an impressive field of leading players in the travel software development world, Ryanair singled out 15below as their provider of choice. Since delivery of the system, Ryanair's commitment to 15below and its ability to deliver versatile, robust and scaleable solutions was further demonstrated in its subsequent signing of a 5-year contract with 15below.

Every year Ryanair, like most airlines, announces new schedules for their flights. For certain passengers that have booked prior to these announcements, Ryanair must contact these passengers to advise them of the changes to their itinerary times. To date this has been a manual, human-intensive process, placing an enormous burden on Ryanair's call-centre and management team. It is not unusual for reservations staff to make 8 attempts to contact a customer regarding a flight time change. In addition, every passenger is required to telephone Ryanair to indicate either their acceptance of the schedule change, or their rejection.

Furthermore, once a passenger has been contacted and indicated their acceptance or rejection of the schedule-change, the process to delete these from the OpenSkies queue is, again, manual. Thus the impact on reservations operation, in terms of resource, cost, time and disturbance, is severe.

What Ryanair wanted was a solution that would automate notifying these passengers, and where passengers accept the schedule change, automate the subsequent deletes.