When schedules change, your customers need to know now - and you need to know that they do.

PASNGR lets you contact any number of customers easily and quickly, using templated messages, typically via email, text or phone. So they can spend delays at home or work, monitoring updates, rather than at an overcrowded airport.

Meanwhile, automatically logged receipt acknowledgements flag up who’s got the message and who you should re-contact.

Instead of a nightmare, with hours of stress and months of repercussions, you can defuse issues easily, quickly, straightaway. What’s more, over time PASNGR means:

• Reduced staff costs - with better service from fewer staff
• Increased productivity - employees can swap fire-fighting for value-adding
• Enhanced brand reputation, word-of-mouth recommendations and customer loyalty
• Revenue-earning opportunities with, eg, increased take-up of on-board and ancillary services
• Fewer complaints - against a recent average doubling in the industry, complaints to some of our customers fell by half

So it’s win-win. Your customers are treated better. You increase revenues and decrease costs - significantly.

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