PASNGR notifies customers automatically of schedule changes, in their language, via their (or the airline’s) preferred medium, logging receipt acknowledgements - online, via text, or by automated voice - drastically reducing the need for call centre intervention.

By feeding acknowledgements back into the reservation system (with added remarks if necessary) it also helps queues be administered and updated in real time, with passengers kept in the loop throughout. Typically around 75% of schedule changes are accepted on first notification, up to 90% by final notification.

For cancellations, a refund application notification option can help simplify and streamline the process, for lower costs and happier customers.

Passengers can be surprisingly human! They know stuff happens and it’s not all your fault.

What they don’t like is finding out too late or not at all. This is when they overwhelm your crisis-management resources. This is when they get angry with your people. This is when they start planning their compensation claims, and rehearsing vivid tales of woe (starring your airline) to tell all their friends.

With the right information at the right time, they know not to turn up to an overcrowded, uncomfortable and dysfunctional airport. Whatever the reason - terrorists, weather or industrial action – the upshot can be mild inconvenience or customer meltdown.

It’s information that makes the difference...

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