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Use SMS to reduce your communication costs by 97%
The travel industry has always come under scrutiny, accused of being behind the times when compared with how other industries manage customer experience. With antiquated legacy systems, travel companies have not been able to advance at the rate of those that can afford to invest heavily in technology.
Blog
Has your budget been cut? 5 macro factors putting pressure on the aviation industry
With airlines around the world cutting the amount they’re spending, facing rising costs and issuing profit warnings, we’ve explored the factors that are impacting the industry the most...
Blog
Focus for airlines and airports - Q&A with IATA
Read our Q&A with Hasse Jørgensen - Senior Manager Passenger Experience, IATA as we discuss topics including: challenges for IATA, where there focus is at the moment and what their message is for airlines during this challenging time.
News
Passenger communication trend shows signs of travel industry recovery
Communications sent through our platform via a number of channels including email and SMS were at a 2021 high of 53.2 million in August – 123% higher than the 23.8 million sent in May which is when platform figures started to show a significant rise as travel bans around the world began to ease.
Blog
The answer to dropping passenger engagement rates
Many airlines have come to us recently with concerns that they’re having to communicate with passengers more than ever, but a rise in messages sent is resulting in a drop in engagement rates. In our experience, this is caused by three main issues…
Blog
15below solves real-life problems: Angela’s story
Here at 15below, we solve real-life problems. Problems you've probably heard from your passengers thousands of times, but didn't know could be solved so easily. Read on to see Angela's recent travel experience, and how her journey could have been made much smoother with automated, personalised communications.
News
15below partners with Etihad Airways to enhance guest communications
15below, supplier of the world’s leading automated passenger notifications platform, has partnered with Etihad Airways, the national airline of the United Arab Emirates, to upgrade the airline’s communication system to address the ever-changing travel requirements caused by the COVID-19 pandemic.
Blog
Operational communications: Using the right tool for the job
Unlike general communications systems, specialist passenger notifications software – like the 15below platform – is designed to meet the distinct nuances of the travel industry to give you unprecedented levels of reliability and deliverability.
Blog
IATA calls for end to US pre-departure testing – that's good...isn't it?
With research suggesting travel restrictions only delay the peak of a new wave by a few days, and the UK announcing the removal of pre-departure testing, we’re all once again confused about where we stand. What do passengers need for travel, and how can they keep up with what is required of them?